FAQ
Luxe Essence FAQ
1. What ingredients are used in Luxe Essence candles?
Our candles are crafted with a unique blend of sustainable coconut and rapeseed wax for a cleaner, longer burn. We also use high-quality essential oils that are carefully chosen for their cognitive and emotional benefits, creating an indulgent and eco-friendly sensory experience.
2. Are your products eco-friendly?
Yes, at Luxe Essence, we are committed to sustainability. Our candles, wax melts, room sprays, and diffusers are made with natural, eco-conscious ingredients and packaged in recyclable materials. We aim to offer luxury that respects both your well-being and the planet.
3. Can I return a product if I’m not satisfied?
We hope you love every Luxe Essence product, but if you’re not completely satisfied, please reach out within 14 days of delivery. For details on returns and refunds, see our Refund Policy.
4. How should I care for my Luxe Essence candle?
To get the most out of your candle, trim the wick to ¼ inch before each burn to prevent excess soot. Allow the candle to burn until the wax melts evenly across the top to avoid tunneling, and avoid burning for more than 4 hours at a time.
5. Are Luxe Essence products safe to use around children and pets?
Our candles and other products are made with natural ingredients and are free from harsh chemicals, but please use caution. Keep lit candles and room sprays out of reach of children and pets, and ensure good ventilation while using.
6. Do you ship internationally?
Yes, we offer international shipping to select destinations. Delivery times may vary, and any customs fees or import taxes are the responsibility of the buyer. For more details, check our Shipping Policy.
7. How long does a Luxe Essence candle burn?
Our candles are designed to offer a long-lasting burn. A 280g candle can provide approximately 40–50 hours of fragrance, depending on proper care and burn conditions.
8. What scents are best for relaxation and well-being?
For relaxation, we recommend scents like lavender, chamomile, and eucalyptus, known for their calming properties. If you’re looking for a boost in mental clarity, try options with rosemary, peppermint, or citrus. Our range is crafted to suit different moods and wellness goals.
9. Are your products vegan and cruelty-free?
Yes, Luxe Essence products are 100% vegan and cruelty-free. We’re dedicated to ensuring our luxury offerings align with ethical standards.
10. How are Luxe Essence products different from other candles and fragrances?
Luxe Essence combines luxury with purpose by using eco-friendly ingredients that provide cognitive benefits. Our sustainable wax blend, essential oils, and sophisticated scent profiles offer a unique experience crafted for both well-being and environmental consciousness.
11. Who can I contact for additional questions?
We’d love to help! For any further questions or special requests, please contact our Customer Care team at info@luxeessence.co.uk.
